PIONEERING AI EXCELLENCE FOR SMES
Learn about our founder's journey and vision in shaping the future of customer experience through AI education.
MR. SHIHAB AHMAD
FOUNDER & CEO
Mr. Ahmad is a seasoned telecommunications and digital transformation leader with nearly 30 years of experience.
He currently serves as the Chief Commercial Officer at Robi Axiata Limited, where he leads a 550+ member team covering marketing communications, sales, customer experience, and digital services. Throughout his career, he has held key leadership positions such as Chief Commercial Officer and Chief Digital Service Officer at Robi Axiata Limited, Country Director at Axiata Digital Bangladesh, and Chief Commercial Officer and Chief Strategy Officer at Banglalink Digital Communications Ltd. His expertise spans commercial strategy, digital services, customer experience, and business transformation, and he has a proven track record of driving revenue growth, expanding market share, and leading large-scale digital initiatives.
With a background in engineering and an MBA, Mr. Ahmad is recognized for his expertise in commercial strategy, AI-driven solutions, and large-scale team leadership.
PROFESSIONAL EXPERIENCE
- 2024 – Present: CEO & Head Consultant, SmartBoost AI Academy LLC (FL, USA)
- 2020 – Present: Chief Commercial Officer, Robi Axiata Limited (Bangladesh)
- 2018 – 2020: Country Director, ADA, Axiata Digital Bangladesh (Bangladesh)
- 2017 – 2020: Chief Digital Service Officer, Robi Axiata Limited (Bangladesh)
- 2016 – 2017: Project Director - Integration, Robi Axiata Limited (Bangladesh)
- 2016: Chief Strategy Officer, Banglalink Digital Communications Ltd (Bangladesh)
- 2013 – 2016: Chief Commercial Officer, Banglalink Digital Communications Ltd (Bangladesh)
- 2009 – 2013: Marketing Senior Director / Marketing Director, Banglalink Digital Communications Ltd (Bangladesh)
- 2009: Head, Market Analysis & Planning, VAS & IR, Banglalink Digital Communications Ltd (Bangladesh)
- 2008 – 2009: Chief Executive Officer, ValuePLUS Computer Systems Ltd (Bangladesh)
- 2006 – 2008: Head, Market Analysis & Planning, M-Commerce, VAS & IR, Banglalink (Orascom Telecom Bangladesh) (Bangladesh)
- 2004 – 2006: Manager, Market Analysis & Planning, Banglalink (Orascom Telecom Bangladesh) (Bangladesh)
- 2001 – 2004: Information Technology Manager, Rahimafrooz Batteries Ltd (Bangladesh)
- 1999 – 2001: Manufacturing Planning & Operations Manager, Rahimafrooz Batteries Ltd (Bangladesh)
- 1996 – 1997: Computer Programmer, National Board of Revenue (Bangladesh)
- 1995 – 1996: Computer Engineering Instructor, Mahila Polytechnique Institute (Bangladesh)
EDUCATION & CREDENTIALS
- 1999: Master of Business Administration, Lahore University of Management Sciences
- 1996: Course on Computer under the Training Program of Technical & Vocational Education Project, Technical Teachers Training College
- 1995: Bachelor of Science in Engineering (Electrical & Electronic), Bangladesh University of Engineering & Technology
- 1988: Higher Secondary Certificate Examination, Dhaka Residential Model College
- 1986: Secondary School Certificate Examination, Nasirabad Collegiate School
Our innovative app is the cornerstone of our vision to provide SMEs with a complete ecosystem for learning, implementing, and measuring AI-driven customer experience improvements.
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